Privacy Policy

Last Updated: June 17th 2026

Holistic Origin Her Wellness (“Practice,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of your personal and health information.

This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website, communicate with our practice, access our patient portal, or receive healthcare services.

ABOUT OUR PRACTICE

Holistic Origin Her Wellness is a telehealth-based women’s health practice providing services to women age 21 years and older located in New York, New Jersey, and Connecticut.

Services include preventive health, metabolic health, family planning, reproductive wellness, preconception counseling, perimenopause care, menopause care, lifestyle counseling, and medication management within provider scope.

INFORMATION WE COLLECT

We may collect the following information: Personal Information

  • Name
  • Date of birth
  • Address
  • Telephone number
  • Email address
  • Emergency contact information
  • Health Information
  • Medical history
  • Medication history
  • Allergies
  • Laboratory results
  • Health questionnaires
  • Clinical notes
  • Treatment plans
  • Healthcare communications Financial Information
  • Insurance information
  • Payment information
  • Billing records
  • Membership enrollment information Website Information
  • Device information
  • Browser information
  • Website usage data
  • Cookies and analytics information HOW WE USE YOUR INFORMATION


Information may be used to:

  • Provide healthcare services
  • Develop individualized treatment plans
  • Coordinate care
  • Process payments
  • Verify insurance coverage
  • Communicate regarding appointments
  • Respond to inquiries
  • Improve patient experience
  • Comply with legal obligations
  • Maintain practice operations

HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA)

Holistic Origin Her Wellness complies with applicable federal and state privacy laws, including HIPAA.

Protected Health Information may be used or disclosed for:

  • Treatment
  • Payment
  • Healthcare operations
  • Legal requirements
  • Public health reporting when required by law


We do not sell patient health information.

OPTIMANTRA ELECTRONIC HEALTH RECORD

Holistic Origin Her Wellness utilizes OptiMantra as its electronic health record, patient portal, telehealth communication platform, and clinical documentation system.

Information entered into OptiMantra becomes part of your official healthcare record.

TELEHEALTH COMMUNICATIONS

Telehealth services are conducted using secure healthcare technology platforms.

Although reasonable safeguards are utilized, no electronic system can guarantee absolute security.

By utilizing telehealth services, patients acknowledge the inherent risks associated with electronic communications.

PATIENT PORTAL COMMUNICATIONS

Patients may communicate through the secure patient portal for non-emergency matters. The portal should not be used for:

  • Medical emergencies
  • Urgent symptoms
  • Time-sensitive medical concerns

Patients experiencing an emergency should call 911 or seek immediate medical care.

AI-ASSISTED DOCUMENTATION

Holistic Origin Her Wellness may utilize HIPAA-compliant artificial intelligence-assisted documentation tools to improve efficiency and support clinical documentation.

The provider remains responsible for reviewing and approving all medical records. No clinical decisions are made solely by artificial intelligence systems.

THIRD-PARTY SERVICE PROVIDERS

We may utilize third-party vendors for:

  • Electronic health records
  • Telehealth technology
  • Payment processing
  • Laboratory services
  • Prescription transmission
  • Website hosting
  • Email communications

     

When required by law, Business Associate Agreements are maintained with vendors that access protected health information.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and analytics technologies to improve website performance and user experience.

Users may modify browser settings to limit cookie usage.

DATA SECURITY

We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction.

Despite these safeguards, no system can guarantee complete security.

PATIENT RIGHTS

Patients may have the right to:

  • Access healthcare records
  • Request amendments to healthcare records
  • Request restrictions on disclosures
  • Request confidential communications
  • Receive an accounting of certain disclosures
  • Obtain a copy of our Notice of Privacy Practices Requests may be submitted in writing. RETENTION OF RECORDS

Patient records are maintained in accordance with applicable federal and state record retention requirements.

MINORS

Holistic Origin Her Wellness provides services exclusively to adults age 21 years and older. Services are not intended for minors.

CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be posted on our website and become effective upon posting.

CONTACT INFORMATION

Holistic Origin Her Wellness

Email: info@holisticoriginherwellness.com

Website: https://holisticoriginherwellness.com

For privacy-related questions, requests, or concerns, please contact the practice using the information above.